Privacy Policy

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Effective Date: June 12, 2025

1. Information We Collect

When you use our website or fill out a service request form, we may collect the following information:

• First and last name

• Phone number

• Email address

• Preferred cleaning date

• Cleaning frequency

• Best time to contact you

• Any additional notes you submit

• Consent to receive SMS notifications and occasional marketing

We do not knowingly collect sensitive personal data, financial information, or any data from children under 13.

2. How We Use Your Information

We use your information for the following purposes:

• To contact you about your inquiry or scheduled cleaning

• To confirm appointments and send service-related updates

• To send optional marketing and promotional messages (only if you opt in)

• To improve our services and customer experience

• To comply with applicable laws and regulations

You can opt out of marketing communications at any time by replying STOP to any SMS or contacting us directly.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data with trusted third-party service providers who help us:

• Send SMS and email communications

• Host and secure our website

• Manage customer service requests

These providers only use your data to perform services for NuMaid and are required to protect your information.

4. Cookies and Website Tracking

Our website may use cookies or similar tracking technologies to understand how visitors interact with the site. These tools may collect anonymized information such as IP address, browser type, and time spent on pages. You can control or disable cookies through your browser settings.

5. Your Choices and Rights

You can:

• Request to access, update, or delete your personal data

• Opt out of marketing messages

• Disable cookies through your browser

To make a request or ask questions, contact us at:

(508) 992-4139

6. Data Security

We use reasonable administrative and technical safeguards to protect the personal information we collect. However, no online transmission is 100% secure, and we cannot guarantee the absolute security of your data.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

8. Policy Updates

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the “Effective Date” above. Continued use of our services means you accept any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out at:

(508) 992-4139

FAQs – Residential Recurring Cleaning Services

How long does a typical cleaning take?

The duration of a cleaning session depends on the size and condition of your home, as well as the specific services you’ve selected. We’ll provide a time estimate during your consultation.

Can I schedule recurring cleanings?

Absolutely! We specialize in recurring cleaning services. Most of our clients choose weekly, bi-weekly, or monthly cleanings to keep their homes consistently fresh and spotless.

How Is Pricing Calculated?

Pricing is based on the size of your home, your preferred frequency, and the type of services requested. We’ll give you a personalized quote after a brief consultation call to understand your needs.

Do I Need To Be Home During The Cleaning?

Not at all. Many of our clients provide entry instructions ahead of time. We’ll follow your preferences for entering and exiting your property and notify you when the cleaning is complete.

What should I do before my cleaning appointment?

We recommend tidying up personal items and ensuring pets are secure. This helps us focus on cleaning efficiently and thoroughly.

What if I need to skip or reschedule a service?

No problem! We just ask for at least 24 hours’ notice. You can contact us via phone or email to make changes to your scheduled service.